As you may know, we are a based in London. However, we manufacture and ship from our dedicated team in China. Unfortunately, due to the coronavirus outbreak, processing and shipment times are longer and your package may face a minor delay.
We would like to thank you for your patience during this busy and very strange time. Please contact us directly if you have any queries regarding the delivery of your parcel. ♡
All items have a 3-5 day processing time before shipment. You will receive your parcel 7-14 days after it is processed and shipped.
Once your order has been placed you will receive an email receipt. If you have not received this email please contact us immediately.
Once your order has been shipped you will be provided with a tracking number. This will enable you to check the progress of your package.
If for any reason there is a problem with your order and it cannot be shipped on time we will notify you.
We entrust our couriers to deliver your package on time. We are not responsible for late shipments due to weather problems, holidays, natural disasters, strikes or carrier delays. If your package is delayed we will not offer a reimbursement of shipping charges. We cannot be held responsible for undeliverable parcels and additional charges may apply if a delivery is returned to the shipper.
We are not held responsible for any customs fees in your country, holding times or incorrect shipping information provided.
ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTIES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOMS AGENTS TO RELEASE YOUR PACKAGE.
If for any reason we cannot fulfil your order, you will be immediately notified and refunded the full amount including shipping charges. In the event that we manufacture product to fulfil your order, your order could face a delay of up to 10 days. We cannot offer refunds on the grounds of this delay.
We have two different warehouses where we store our stock, as a result your order may sometimes arrive to you in two separate packages. If this is the case, you will have been sent two separate confirmation emails with each individual tracking numbers.