All items have a 3-5 day processing time before shipment. Delivery time will be 7-10 days for UK orders, as we ship directly from our warehouse in China.
Once your order has been placed you will receive an email receipt. If you have not received this email please contact us immediately.
Once your order has been shipped you will be provided with a tracking number. This will enable you to check the progress of your package.
If for any reason there is a problem with your order and it cannot be shipped on time we will notify you.
We intrust our couriers to deliver your package on time. We are not responsible for late shipments due to weather problems, holidays, natural disasters, strikes or carrier delays. If your package is delayed we will not offer a reimbursement of shipping charges. We cannot be held responsible for undeliverable parcels and additional charges may apply if a delivery is returned to the shipper.
We are not held responsible for any customs fees in your country, holding times or incorrect shipping information provided.
ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTIES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOMS AGENTS TO RELEASE YOUR PACKAGE.
If for any reason we cannot fulfil your order, you will be immediately notified and refunded the full amount including shipping charges. In the event that we manufacture product to fulfil your order, your order could face a delay of up to 10 days. We cannot offer refunds on the grounds of this delay.
If you have queries about an international delivery the above information will still apply. If you have further questions please contact us directly.
International deliveries may take longer. For more information on international delivery times please find your shipping country from the table below.
|Aland Islands||20-40 days|
|Ascension Island||20-40 days|
|Burkina Faso||20-40 days|
|Caribbean Netherlands||20-40 days|
|Central African Republic||20-40 days|
|Christmas Island||20-40 days|
|Cocos (Keeling) Island||20-40 days|
Congo, Democratic Republic of
|Czech Republic||27-35 days|
|French Guiana||25-42 days|
|Hong Kong||9-15 days|
|South Korea||13-21 days|
|Macau, China||7-15 days|
|New Caledonia||29-47 days|
|New Zealand||13-20 days|
|Papua New Guinea||20-40 days|
|Russian Federation||26-30 days|
|Saint Barthelemy||20-40 days|
|Saint Martin||20-40 days|
|Saudi Arabia||25-30 days|
|South Georgia and the South||20-40 days|
|South Sudan||20-40 days|
|United Arab Emirates||19-22 days|
|United States||25-30 days|